Candor Coach and executive coach Farrah Mitra joins Amy Sandler to share her 4-step Communicating Change Framework—a practical guide for leaders navigating layoffs, performance conversations, or org changes. Learn how to deliver tough news with kindness, clarity, and confidence, without causing unnecessary harm. A must-listen for anyone leading through change with Radical Candor.

Get all of the show notes at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RadicalCandor.com/podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Episode Links:

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  Transcript

  
  


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  Communicating Change with Clarity and Care—A Framework for Leaders

  
  


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  The Biggest Reason We Run from Challenging Conversations

  
  


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  What's Your Radical Candor Story? Candor Coaches Share The Feedback They're Most Grateful For

  
  


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  Farrah Mitra | LinkedIn

  
  


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  Lead Change Better: A New Way to Communicate What’s Coming

  
  

Connect:

• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Bluesky⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Chapters:

(00:00:00 ) Introduction

Amy introduces Farrah Mitra, Radical Candor coach and creator of the Communicating Change framework.

(00:01:49 ) Why This Matters

Two stories that highlight the power of how change is communicated.

(00:04:47 ) Framing Makes the Difference

How message delivery impacts emotional response.

(00:06:28 ) Goals of the Framework

The overarching goal of the Communicating Change framework.

(00:07:36 ) Why We Avoid Empathy

Why leaders struggle with human-centered communication during change.

(00:09:54 ) Structure Creates Confidence

Creating a process that facilitates courage and clarity in conversations.

(00:11:30 ) Communicating Change Framework

A framework that gives leaders direction during tough conversations.

(00:13:00 ) Coaching for Mindset Shifts

Coaching to focus on reframing how leaders feel before they speak.

(00:14:20 ) Reframing from Guilt to Partnership

A real coaching story shows how shifting mindset changes everything.

(00:17:51 ) Grief, Identity & Communication

Why emotional processing is key before delivering hard news.

(00:21:00 ) Clarifying the Message

Choosing a narrative that doesn't mix performance and role decisions.

(00:25:13 ) Focus on the Receiver

Questions to help reverse engineer empathetic communication.

(00:29:02 ) Helpful Phrasing Tips

Phrasing examples to tailor language to ensure authenticity and clarity.

(00:31:15 ) Empathy vs. Niceness

Thoughtfully using structure to communicate with clarity and compassion.

(00:35:24 ) Company-Wide Implementation

How one org made the framework part of their leadership culture.

(00:38:19 ) Why Empathy Still Wins

Human-centered communication prevents harm—even in tough moments.

(00:39:52 ) Connect with Farrah

Where to connect with Farrah and find her framework.

(00:41:11 ) Conclusion

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