ACT #14 — Why Complaining Works in Singapore, And That’s a Problem
Update: 2025-12-21
Description
In a system where complaints often lead to results, the incentive to complain becomes hard to resist.
Why complaining works in Singapore, and why that’s a problem.
From MRT breakdowns to scheduled maintenance shutdowns, complaints about public services in Singapore often lead to quick responses and visible action. That effectiveness raises an uncomfortable question: if complaining works so well, have we become too reliant on it?
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