AI Fights Retail Fraud: Happy Returns' New Tool
Update: 2025-12-18
Description
Happy Returns AI Tool, Return Vision, Combats Fraudulent Returns: UPS-owned Happy Returns introduces an AI-powered solution to detect fake returns, helping retailers like Everlane, Revolve, and Under Armour recover losses from fraudulent exchanges. The tool, called Return Vision, flags suspicious packages and analyzes their contents, with human employees verifying fraudulent returns and preventing refunds. Testing began in November, aiming to protect retailers from significant financial losses during the busy holiday return season.
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