AI Overload: Zendesk's Autonomous Agent Revolutionizes Support
Update: 2025-10-08
Description
Zendesk just unveiled AI that could replace most human support agents! Their new autonomous agent aims to resolve 80% of issues without human intervention, while AI co-pilots assist with complex cases. Fueled by recent acquisitions like Hyperarc and Klaus, Zendesk's AI is already boosting customer satisfaction for early adopters. With 4.6 billion support tickets handled annually, Zendesk's AI revolution could reshape the future of customer service as we know it.
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