AI Revolution: How Intercom's Bold Pivot is Rewriting the Future of Customer Experience
Update: 2025-09-17
Description
What if AI could solve the most frustrating problem in business today? In this podcast hosted by iDonate VP of Product and Engineering Nacho Andrade, Intercom CPO Paul Adams reveals how his company made a radical pivot that could redefine how businesses interact with customers. He shares the inside story of building Fin, an AI agent that's solving customer service challenges most companies can't even imagine, and offers a blueprint for surviving the AI revolution.
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