NEW BOOK! Advice from a Call Center Geek 3.0! is done!

Ok I just posted the full 204-page book for FREE on our Linkedin group Call Center Tips and Tactics, you can download it right now!

I will also be offering the Amazon Kindle version for free for 3 days after it goes live on Amazon ( by Jan 10)

Amazon is taking longer than normal to review all the published books as they are dealing with staffing issues I'm sure.

I didn't want to wait for them to be ready as I already pushed this back once!

This new version has over 200 pages and 10 new chapters. We added about 70 pages to the last update.

I hope it adds value to all of you!

I will upload the book here to my LinkedIn as well in the coming days but if you want it now, head over to the Tips and Tactics Group:
https://lnkd.in/dDC-VUx

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "New Book" to 814-247-0633

Every Friday from 1 pm-2 pm EST

Any question you need to have answered on contact center operations, technology, culture...

Join the Linkedin live event and you can anomalously post your question to me to be answered.

I will be on for the hour no matter the audience. I'll talk one on one or hopefully with a large group.  

ARE YOU IN THE MARKET FOR NEW CONTACT CENTER SOFTWARE?
If so, don't go it alone, let me be your no-cost advocate.  From intake, scheduling demos, negotiating price, to implementation, I want to assist all my listeners who may need some guidance.   I am totally agnostic as to the best provider for you.  If you need some contact center assistance, please reach out to me on Linkedin:

https://www.linkedin.com/in/tlairdexpivia/