DiscoverService IntelAgilent - Metrics, Equipment, the Customer and You
Agilent - Metrics, Equipment, the Customer and You

Agilent - Metrics, Equipment, the Customer and You

Update: 2021-08-16
Share

Description

On the very first episode of the Service Intel podcast, our expert host Sidney Lara, Service Principal at Aquant, is joined by  Marco De Sanctis,  Service manager at Agilent Technologies. Marco dives into importance of remote resolution, evolution of the equipment through feedback and design playing a pivotal role, which metrics matter most and how this has changed over time, avoiding recurring failures, importance of surveying customers for feedback, preventive maintenance best practices, the need for crucial insights to evaluate service teams, and keeping his team motivated coming full circle with customer satisfaction.

Comments 
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

Agilent - Metrics, Equipment, the Customer and You

Agilent - Metrics, Equipment, the Customer and You

Aquant