6 - In today’s episode, host Camila, a project manager at Flowium, talks with two leaders, Client Service Director Cassidy and Lead Project Manager Candelaria. They share their paths to leadership, their views on what defines excellent customer service, and the core skills every project manager needs.

They discuss how to balance client needs with project demands, set clear boundaries, and build trust. They also cover how AI tools and remote work are changing the way teams deliver service.

You will hear real examples, practical advice, and lessons learned from years of agency experience.

Listen to improve your customer service, strengthen your team, and understand how great project managers become trusted partners to their clients.

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