Bill LeGrand on Building the $1B Vai Resort's Tech Scratch from Scratch
Update: 2024-09-17
Description
How do you build a cutting-edge tech stack for a luxury resort from the ground up? In this episode, Bill LeGrand, Executive Director of Commercial Applications at Vai Resort, shares his insights on creating a guest-centric technology ecosystem that enhances the overall experience.
Key Takeaways:
- Discover the importance of selecting the right vendors and technologies to create a seamless integration across various systems, including PMS, CRM, and booking engines.
- Learn about the unique challenges of operating a resort with a built-in music venue and how immediate financial transactions are crucial for ticketing and reservations.
- Explore the future of guest experience through innovative applications like AI, mobile ordering, and immersive wayfinding solutions.
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