Breaking It Gently: The Art of Delivering Tough News in Dentistry
Update: 2024-12-06
Description
How do you tell patients something they don’t want to hear without making them dread coming back? In this episode, we’ll explore proven strategies for delivering difficult news while maintaining trust, clarity, and hope. Whether it’s a major treatment plan or a surprising diagnosis, learn how to handle these conversations with confidence and care.
What you’ll learn:
- How to set the stage for trust before tough conversations.
- Why it’s essential to walk patients through the process rather than rush into the diagnosis.
- How engaging patients in their own narrative can make them feel more informed and less fearful.
Leave your patients with not just the facts but also a path forward that builds their confidence in you as their trusted provider.
If YOU have ideas for a podcast or would like to get in touch with me about 1-on-1 coaching, DM me on instagram @drpeggybown or send me an email to peggy@smilesbybown.com.
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