Bob and I are back with an interview with Buddy Frank to talk about how casinos are now using AI to evaluate players.

[00:00 ] Introduction of Buddy Frank
[01:10 ] The evolutions of AI in casinos, falling costs, data analysis
[03:52 ] Using data to assess how player ADT changes with hotel stay 
[08:58 ] Analyzing player performance
[11:55 ] ChatGPT, large language models being used to finetune offers 
[15:51 ] Video poker products that calculate player specific player ADT
[21:38 ] Cameras in machines, facial recognition, privacy concerns
[23:43 ] MGM banning slot hustlers, persistence machines, must-hit-by 
[32:46 ] Some operators are 86'ing slot players 
[37:07 ] Misjudging players, challenges assessing table games players
[42:48 ] Reno rewards program story, loopholes 
[44:29 ] Churn, tailoring offers mid-session [47:24 ] Sports betting data analysis 
[48:25 ] Adoption of AI over the next five years
[53:53 ] Recommended: Blood Game by Jeffe Boats