Building AI Agents That Actually Work | Malte Kosub, CEO of Parloa
Description
Malte Kosub is the cofounder and CEO of Parloa, an AI agent platform for customer service. They raised their $66M Series B led by Altimeter.
Malte's favorite book: The Qualified Sales Leader (Author: John McMahon)
(00:01 ) Introduction
(00:26 ) Overview of AI in Customer Support
(01:33 ) The Current Landscape of AI Agents
(02:46 ) Enterprise Adoption of AI Agents
(04:16 ) The Founding Story of Parloa
(06:25 ) Deciding What Goes into V1 of a Product
(07:56 ) Achieving 99.9999% Accuracy in AI Agents
(09:29 ) How to Identify Customer Needs for AI Products
(10:55 ) Scaling from Early Customers to the Next 10
(12:41 ) Growth Experiments: What Worked and What Didn’t
(14:42 ) Current State of Parloa: Capabilities and Scale
(16:36 ) Structuring Teams for AI-First Companies
(18:49 ) Technology Stack and Internal AI Use Cases
(21:29 ) How to Pitch an AI Product to Enterprises
(23:32 ) Essential Tools Used Inside the Company
(25:41 ) AI’s Role in Daily Life and Workflows
(27:54 ) The Future of AI Agents in Customer Support
(28:37 ) Can AI Agents Fully Replace Human Agents?
(29:05 ) Exciting AI Advancements Impacting Parloa
(30:06 ) Rapid Fire Round
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Where to find Malte Kosub:
LinkedIn: https://www.linkedin.com/in/maltekosub/
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Where to find Prateek Joshi:
Newsletter: https://prateekjoshi.substack.com
Website: https://prateekj.com
LinkedIn: https://www.linkedin.com/in/prateek-joshi-infinite
X: https://x.com/prateekvjoshi
United States
