Ryan Hanley talks with Charles Feltman, author of The Thin Book of Trust, a business classic that has sold over 100,000 copies. They dive into what it takes to build trust in leadership and teams, exploring why there’s often a disconnect between leaders and employees. Charles shares practical advice on transparency, the importance of psychological safety, and how admitting “I don’t know” can strengthen trust. Whether you're a seasoned leader or just starting out, this conversation is packed with insights to help you build stronger, more effective teams.

🎯 Takeaways:

• 93% of business executives agree that building and maintaining trust improves the bottom line. 


• 86% of executives say they highly trust their employees, but only 60% of employees feel highly trusted.


• Leaders become less transparent and more autocratic as they ascend, which can erode trust.

🔗 Connect and Discover:

Website: https://insightcoaching.com/

Book: https://amzn.to/4hfzD4e

📖 Chapters:

00:00:00 - Introduction and The Role of Leaders in Trust Building

00:03:12 - The Trust Gap: 86% vs. 60%

00:05:07 - Why Leaders Lose Transparency

00:07:33 - The Strength of Admitting “I Don’t Know”

00:10:52 - Autocratic vs. Collaborative Leadership

00:13:25 - The Importance of Disagreement in Teams

00:18:32 - Psychological Safety and Framing Ideas

00:26:54 - In Service Of: Redefining Leadership

00:28:26 - Navigating Layers of Management to Build Trust

00:32:06 - Finding the Right Level of Transparency

00:39:18 - The Evolution of “The Thin Book of Trust”

00:41:42 - Where to Learn More

📌 𝗙𝗢𝗟𝗟𝗢𝗪 𝗠𝗘 𝗢𝗡:

Website: https://go.ryanhanley.com/

Course Page: https://masteroftheclose.com/

Apple: https://podcasts.apple.com/us/podcast/the-ryan-hanley-show/id1480262657

Spotify: https://open.spotify.com/show/5AZFuTiQsgS9hMQDDdtlOr?si=98432b7806534486

Instagram: https://www.instagram.com/ryan_hanley