Clinical psychologist, former police negotiator and counter-terrorism expert Kieran Plasto shares powerful insights from a career spanning armed sieges to executive tensions. With experience across law enforcement and HR, he brings a rare depth of perspective to high-stakes conflict - and a deeply human approach to resolving it. Kieran unpacks his philosophy of conflict resolution, grounded in dignity, kindness and the often-overlooked power of listening. He shares a gripping story of crisis intervention with a young offender, and reflects on why humility and curiosity are superpowers in navigating conflict across cultures, contexts and careers.

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