DiscoverCXChronicles PodcastCXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche
CXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche

CXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche

Update: 2022-02-15
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Hey CX Nation,

In episode #157 of The CXChronicles Podcast we welcomed Ryan Stuart, CEO & Founder at Kapiche based in Brisbane, Australia & Salt Lake City, Utah. 

Kapiche is a new breed customer insights platform that delivers deep, contextual understanding into your customer’s experience, without manual coding or hand reading thousands of customer comments.

The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey. Kapiche can help your team combine data from any source to make laser-focused business decisions for your organization.

Listen to Ryan and Adrian chat through The Four CX Pillars: Team,  Tools, Process & Feedback + share some of the tips & tricks that have worked for Kapiche  as they've built & grown their business to improve the future of the customer experience & success space.

**Episode #157 Highlight Reel:**

1. The emergence of Voice of Customer (VOC) reporting & roles in the CX/CS landscape
2.  Understanding Difference Between Sales led cultures vs. Product led cultures
3.  Marrying quantitative & qualitative feedback data to provide crystal clear views
4.  Capturing, assessing & leveraging  feedback data & insights to grow your business
5.  Why you must re-think how you collect customer surveys in 2022

Huge thanks to Ryan for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience & technology space into the future.

Click here to learn more about Ryan Stuart

Click here to learn more about Kapiche

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. 

Be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & content!

Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your team make customer happiness a habit!

Support the show (https://cxchronicles.com/)
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CXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche

CXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche

Adrian Brady-Cesana