DiscoverCXChronicles PodcastCXChronicles Podcast 160 with Lisa Marie Fortier, Senior Vice President at Engine Insights
CXChronicles Podcast 160 with Lisa Marie Fortier, Senior Vice President at Engine Insights

CXChronicles Podcast 160 with Lisa Marie Fortier, Senior Vice President at Engine Insights

Update: 2022-03-07
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Hey CX Nation,

In episode #160 of The CXChronicles Podcast we welcomed Lisa Marie Fortier, Senior Vice President at Engine Insights based in St.Paul, Minnesota.

ENGINE Insights is the research and analytics division of ENGINE, a global, full-service media and marketing services company. 

In this episode Lisa Marie and Adrian chat through The Four CX Pillars: Team,  Tools, Process & Feedback + share some of the tips & tricks that have worked for the team over at Engine Insights as they've built & grown their team & customer portfolio.

**Episode #160 Highlight Reel:**

1.  Building research & insights focus areas within your growing company   
2.  Why every team & role needs to have pliability baked into them 
3.  Performing regular tool-kit & utilization audits as you scale
4.  Why it's paramount to put "guard rails" around your processes
5.  Having an "open-door" policy with your customers from day one

Huge thanks to Lisa Marie for coming on The CXChronicles Podcast and featuring her team's work and efforts in pushing the marketing, customer experience, and advertising space into the future.

Click here to learn more about Lisa Marie Fortier

Click here to learn more about Engine

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. 

And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!

Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer & employee happiness a habit!

Support the show (https://cxchronicles.com/)
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CXChronicles Podcast 160 with Lisa Marie Fortier, Senior Vice President at Engine Insights

CXChronicles Podcast 160 with Lisa Marie Fortier, Senior Vice President at Engine Insights

Adrian Brady-Cesana