DiscoverCXChronicles PodcastCXChronicles Podcast 166 with Bill Staikos, SVP Industry Solutions at Medallia
CXChronicles Podcast 166 with Bill Staikos, SVP Industry Solutions at Medallia

CXChronicles Podcast 166 with Bill Staikos, SVP Industry Solutions at Medallia

Update: 2022-04-18
Share

Description

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #166 we welcomed Bill Staikos, Senior Vice President of Industry Solutions at Medallia. Medallia is the pioneer and market leader in experience management. 

Bill leads the Industry Solutions team globally,  they work each day towards bringing deep domain expertise across industries, and in specialty areas including. Analytics/AI/ML, Employee Experience, Digital and Contact Center to help their clients win through customer & employee experience, no matter their level of maturity.

Bill is also the host of the award winning podcast "Be Customer Led" a show that explores how organizations are developing and nurturing customer-led cultures on their journey to create customer and employee experiences that keep their people engaged and coming back for more.

In this episode Bill  and Adrian chat through how  Bill has tackled The Four CX Pillars: Team,  Tools, Process & Feedback in his career + he shares some of the tips & tricks that have worked for the team at Medallia as they've built & grown their customer portfolio & revenues.

**Episode #166 Highlight Reel:**

1. How helping to run the family diner built Bill's foundation for customer experience success
2. Communicating your values & expectations to help you better understand your customers
3. Why the best CX rock-stars are well-rounded players with a diverse skill & knowledge set
4. Constantly sharing learnings with your customers & team to improve your performance
5. Leveraging team & department scorecards to keep your company's compass aligned

Huge thanks to Bill for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience and success space into the future.

Click here to learn more about Bill Staikos

Click here to learn more about Medallia

Click here to listen to the Be Customer Led Podcast

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. 

And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!

Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!

Support the show (https://cxchronicles.com/)
Comments 
In Channel
loading
Download from Google Play
Download from App Store
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

CXChronicles Podcast 166 with Bill Staikos, SVP Industry Solutions at Medallia

CXChronicles Podcast 166 with Bill Staikos, SVP Industry Solutions at Medallia

Adrian Brady-Cesana