CXChronicles Podcast 168 with Abby Hammer, Chief Customer Officer at ChurnZero
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #168 we welcomed Abby Hammer, Chief Customer Officer at ChurnZero.
ChurnZero is Customer Success software for growing SaaS and subscription businesses. Their platform is designed to integrate with CRM systems and tightly into an application or service.
In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.
ChurnZero customers find instant ROI as their customer success managers are immediately more productive and better informed and their customers are getting better just-in-time service from the automated playbooks.
In this episode Abby and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for the team at ChurnZero as they've grown their customer portfolio & revenue.
**Episode #168 Highlight Reel:**
1. Why customer success and customer support are two halves of one pie
2. Marrying your customer success & product teams to develop new super powers
3. Why customer success operations is paramount for your growing business
4. Building customer feedback loops & acting upon it to improve your product or service
5. Why investing in your CX & customer success provides invaluable perspective
Huge thanks to Abby for coming on The CXChronicles Podcast and featuring her team's work and efforts in pushing the customer experience and customer success optimization space into the future.
Click here to learn more about Abby Hammer
Click here to learn more about ChurnZero
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