DiscoverCXChronicles PodcastCXChronicles Podcast 169 with Kristi Faltorusso, Chief Customer Officer at ClientSuccess
CXChronicles Podcast 169 with Kristi Faltorusso, Chief Customer Officer at ClientSuccess

CXChronicles Podcast 169 with Kristi Faltorusso, Chief Customer Officer at ClientSuccess

Update: 2022-05-10
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Hey CX Nation,

In this week's episode of The CXChronicles Podcast #169 we welcomed Kristi Faltorusso, Chief Customer Officer at ClientSuccess.

ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. They help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue.

ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and any Executive team will love. For the CSMs, they bring together the tools, best practices, insights and analytics that they will need to proactively manage their customers & future portfolios.

For the Executives, they deliver the deep analytics, metric and reports to provide a comprehensive view of the customer health of their SaaS business.

In this episode Kristi and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for the team at ClientSuccess as they've grown their customer portfolio & revenue.

**Episode #169 Highlight Reel:**

1.  Why customer success is becoming a leader within modern sales & revenue generation 
2.  Ideas for setting up your optimal, well-balanced customer success team  as you scale
3.  Setting expectations early & often with the customers & teams using your product   
4.  Leveraging customer journey maps as your company's blue-print for growth & success
5.   Socializing your customer feedback & democratizing your data to drive innovation

Huge thanks to Kristi for coming on The CXChronicles Podcast and featuring her team's work and efforts in pushing the customer experience and customer success space into the future.

Click here to learn more about Kristi Faltorusso

Click here to learn more about ClientSuccess

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. 

And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!

Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!

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CXChronicles Podcast 169 with Kristi Faltorusso, Chief Customer Officer at ClientSuccess

CXChronicles Podcast 169 with Kristi Faltorusso, Chief Customer Officer at ClientSuccess

Adrian Brady-Cesana