PHOENIX, Ariz., (Aug 31, 2021)- On Friday, August 27, 2021, Arizona Registrar of Contractors (AZ ROC) summarily suspended the KA-5 Dual Swimming Pool Contractor license held by American Pools LLC (ROC 319458), a Chandler-based contracting business.

AZ ROC received and began investigating four complaints from Yuma homeowners against American Pools LLC between June 4 and June 28, 2021. All four cases resulted in AZ ROC issuing written directives for the company to repair or complete work, which the company failed to complete.

Based on the complaints received and the preliminary investigation, the Agency issued a summary suspension alleging 11 charges including:

• 4 counts of poor workmanship


• 4 counts of failure to take corrective action after a directive to correct work was issued


• 3 counts of failure to include required elements within a written contract for work over $1,000

As the investigation continues, the formal citation may be supplemented. Since the initial four complaints, AZ ROC has since received and investigated an additional three complaints from Yuma homeowners that are moving forward. Charges from the three additional complaints will be added to the case.

A summary suspension prohibits the licensee from being able to legally contract as of the day it is issued. In turn, it requires the Agency to provide the contractor a prompt hearing at the Office of Administrative Hearings and the hearing is currently set for September 20, 2021, at 9:00 AM.