Chris Harrer Shares a Bird's Eye View Into the Relaunch of ComcastNow
Description
100,000 employees, 15 intranets and who knows how many individual department SharePoint sites.
That’s the challenge that Chris Harrer and his team at Comcast faced when tasked with bringing this fragmented digital ecosystem together into a seamless digital employee experience with the relaunch of the company’s intranet, ComcastNow.
In this episode of Get Reworked, Chris, former AVP of digital internal communications at Comcast and IMPACT award winner gives us an inside look into how he and his team untangled the fragmented digital ecosystem that was ComcastNow, the company's intranet, to deliver an unified digital employee experience.
"We did a lot of research. We did surveys, obviously, and we did many individual stakeholder sessions. I think we did 36 stakeholder sessions, and that went from everywhere from literally the CIO, the CHRO, all the way down to department heads. We did end users in general, all the way from the frontline all the way up. Everyone's a user in the end," said Chris.
- The unexpected challenges that came up during the project.
- The response to the relaunched ComcastNow.
- What Chris wishes he knew when he started that he knew when he ended.
Have a suggestion, comment or topic for a future episode? Drop us a line at editors@reworked.co.
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