Leading with Empathy: Susanna Baqué on Building Thriving CX Culture

Inclusive by Design: Creating Better CX Outcomes for Everyone with Stine Marsal

Landing Your Dream CX Role—Even in a Tough Market with Kerry Sudale

Smashing Silos: The Real Work Behind Joined-Up CX with Obi Santos

Doing Life on Her Own Terms: Freya Finnerty on IVF, Identity and Agile CX

Career Confidence for Women: Visibility, Leadership and Growth, with Michelle Ansell

Empowering People, Elevating CX: The Power of Culture, Leadership and Employee Wellbeing, with Clare White

Moving From CX-Washing to Real Transformation: Honest, Customer-Centric Experiences, with Joanna Carr

Breaking Barriers: Building Confidence and Reclaiming Self-Worth, with Natalia Cerezo Martin

Transforming CX: Building a Harmonious Operating Model, with Olga Potaptseva

From Redundancy to Reinvention: Turning Setbacks into Success, with Katie Costello

'The Human Experience: Whatever Happened to Emotion and Empathy?', with John Sills

‘Is it really all in our heads?’ Addressing imposter syndrome and workplace bias with Ewa Davenport

‘Could CX frameworks be killing innovation?’, with Maria McCann

‘If empathy isn’t the answer, what is?’, with Andreena Leeanne

‘Why CX is failing and what we need to do about it’, with Diane Magers

‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson

Clare Muscutt talks with Charlotte Kennett about leveraging the alignment between Marketing & Customer Experience in B2B

Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had

Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work