Caroline and Harry tackle Isaac’s dilemma — a caring, committed first-line manager in the Netherlands who’s exhausted from being the go-to problem solver for his ever-growing team. What once worked so well — drawing on his own experience to fix issues fast — is now breaking under the pressure of changing customer access, busier teams, and rising complexity. Isaac simply can’t hold all the answers anymore.

The evidence is clear: frequent, high-quality coaching correlates with 16.7% higher revenue growth, yet managers spend on average just 36 minutes per week developing each rep — far below what’s needed. The message is clear: build capability, not just answers.

So why is Pharma often still clinging to outdated approaches? Caroline and Harry explore the mindset and system shifts required to move from manager-as-expert to manager-as-coach — coaching not just to solve today’s challenge, but to build capability and confidence that compounds over time. They share practical ways to start small: diagnosing skills gap, recording and reviewing coaching sessions, and the importance of coaching the coach. This episode will help you turn problem-solvers into problem-solving teams.

You can find the book 'Turn the Ship Around’ as mentioned by Caroline here: https://www.amazon.co.uk/Turn-Ship-Around-Building-Breaking/dp/1591846404