Conversational AI for customer care with Guillaume Laporte
Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.
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In this episode
We dig deep into how conversational AI is helping some of Europe's biggest airlines scale their customer care operations, and give you some food for thought as to how you could do the same for your industry or clients.
Guillaume also shares with us some of the best surfaces to implement conversational AI, as well as some of the most successful use cases to focus on and where you should start when thinking of introducing conversational AI for the first time.
We discuss the differences between customer care and customer support and the future of the two in a voice-first world.