Custom Orthotics & Performance Footwear Brand's Approach to Customer Experience
Update: 2025-10-27
Description
In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision.
Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering people remains the key to delivering exceptional customer experiences.
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