DiscoverInternet Archive - Collection: opensource_audioDebbie J. Goldman — Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - with Joseph McCartin
Debbie J. Goldman — Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - with Joseph McCartin

Debbie J. Goldman — Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - with Joseph McCartin

Update: 2025-01-14
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Call center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to se....

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Debbie J. Goldman — Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - with Joseph McCartin

Debbie J. Goldman — Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - with Joseph McCartin