In this episode of Retail Therapy, we hear from Manisha Amin (she/her), CEO of the Centre for Inclusive Design. Manisha's dedication to innovation and social change has made her a pivotal figure in the realm of inclusivity. With expertise in strategic marketing, communication, and cultural transformation, Manisha illuminates the path toward creating products, services, and policies that truly embrace inclusivity. A thought leader renowned for her ability to think from the edge, Manisha brings a wealth of insights to this episode. 

Throughout this episode, we delve into:

• Definition and context of inclusive design


• Manisha's journey to championing inclusive design


• Examples where retail excels, and the areas that need improvement


• Retail initiatives for neurodivergent customers


• Advice for retail leaders on DE&I


• Strategies for small businesses on inclusivity

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.