Don't force your clients to use project management software
It's easy to see why project management software exists. When I started my design career, I was so frustrated when clients wouldn't read emails, skip steps, or deviate from our design process. I was so excited discovering the world of project management apps—I could finally keep things on track in a structured setting. In my mind, this was going to make my life much easier and I'd never have to deal with those issues again. It was pretty short-sighted looking back.