Dr. LuAna Boykins, transformation officer of Triple-S, the Blue Cross Blue Shield of Puerto Rico, joins Maril to unpack what real change leadership looks like in healthcare operations. Drawing on her US Army background and years in service and pharma roles, LuAna approaches transformation with discipline, clarity and care for people.

LuAna explains how standards create stability before creativity, how asking hard questions improves decisions and how steady communication keeps teams grounded through shifts. She also shares practical ways we protect high performers, prevent burnout and build trust while modernizing member and provider experiences.

Key Takeaways:

00:00 Introduction.

05:25 In high-stakes work, basics come before creativity.

10:10 Transformation improves the experience through better systems and processes.

12:22 Address issues directly while separating facts from emotions.

14:17 Meeting people where they are helps protect high performers.

16:00 Leaders prevent burnout through early support and time off planning.

22:34 Change works better when experts have clear lanes and trust.

26:11 Clear guardrails help people stay aligned and keep learning.

30:54 Tough messages land better with the right messenger and a calm tone. 

33:29 Trusting experts and removing barriers lets teams grow and deliver.

Resources Mentioned:

Dr. LuAna Boykins

https://www.linkedin.com/in/luana-boykins/

Triple-S | LinkedIn

https://www.linkedin.com/company/grupo-triple-s/

Triple-S | Website

https://www.triplesmanagement.com

“Emotional Intelligence” by Daniel Goleman 

https://www.amazon.com/Emotional-Intelligence-Matter-More-Than/dp/055338371X

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. Over the course of the past 14 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.

Maril has interviewed over 140 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale.

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For more than 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A

—

Gagen MacDonald is a woman-owned, human-focused transformation consulting firm and trusted partner to the C-suite. We specialize in internal communications, employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com.

#LeadershipDevelopment #OrganizationalChange #CorporateCulture