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Drama, The Poison of Customer Service

Drama, The Poison of Customer Service

Update: 2019-02-06
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Description

The Call Center industry can be full of drama that can be a poison to the customer experience, employee satisfaction, agent retention and your overall center performance.  In this episode, we will learn how to identify different types of drama and discuss things you can do right now to overcome the negativity associated with drama.
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Drama, The Poison of Customer Service

Drama, The Poison of Customer Service

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