Host: Carol MacAllister
Guest: Cheryl McClune, WV Admissions Review Counselor

Description: Hidden away in her Welcome Center office is Cheryl McClune, who, it turns out, is the pivotal person in determining if an applicant is admitted to Willow Valley. Because WV is offering a Life Care Contract, the applicant (s) must be a good fit, not only financially, but also physically and mentally. Most are, but some are not, and it is up to Cheryl, with the support of the Sales, Nursing, and Admissions Review Committees, to make that final determination. This comprehensive evaluation of the whole person is done immediately following the financial acceptance, so no one gets heavily involved in the touring/sales process and then is told, Sorry, this is not the place for you. Here, we learn just how much Cheryl does for new residents, including providing community resources for everything, especially new medical care and emotional support, as the transition begins to our last home. Turns out, Cheryl is much more than “that woman who gives us our cognitive test!”