Dr. Emily Taylor helps a manager prepare to meet with an angry employee. When you feel under attack in a tense meeting, it’s natural to react in ways that make the situation worse. Try practicing your approach to the meeting ahead of time. In this coaching session, Dr. Emily does a series of role-playing exercises to help Elizabeth prepare a script for her next meeting with an employee who has expressed frustration with Elizabeth’s management style.

In this episode, you will learn how to:
-Rehearse for a tough conversation in a conflict.
- Know when to speak and when to listen.
- Notice cues in a conflict that signal the other person’s needs.

Let us know how these strategies work in your own life! Email Dr. Emily at conflictcoach@byu.edu or connect with her on social media: @conflictcoachwithdremily

00:00 Introduction to The Conflict Coach
00:49 Meet Elizabeth: The Conflict at Work
01:16 Elizabeth's Perspective on the Conflict
06:19 Dr. Taylor's Insights on Conflict Resolution
11:23 Role-Playing the Resolution
31:16 Final Thoughts and Key Takeaways