EP 170 | Trey Hoffman (Fleetio) - How to set up a monthly churn insights meeting and how it helps drive retention
Today on the show we have Trey Hoffman, VP of Customer Experience at Fleetio.
In this episode, Trey shares insights into their monthly churn insights meeting, and the key KPIs shared during this meeting.
We then discussed why SMB-focused Customer Success reps are called SMB Analysts, and how Fleetio’s Customer Success service differs between their customer segments.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at Andrew@churn.fm. Don't forget to follow us on Twitter.