EP 245 – Can Insurers Move From Claims to Care With Embedded Health? – Shane Di and Sebastien Gaudin – The CareVoice
Description
Embedded health is transforming the traditional role of insurers from passive claim-payers to active partners in their customers’ health journeys. By integrating health services—like wellness tools, virtual care, and personalized health content—directly into existing insurance apps and digital platforms, insurers can offer continuous value beyond claims.
This shift not only enhances customer satisfaction and engagement but also drives tangible business outcomes, such as improved retention, increased acquisition, and reduced operational costs. The key is embedding these services where customers already are—whether in insurance apps, distribution channels, or even lifestyle and retail platforms.
In this episode of the Asia InsurTech Podcast, Shane Di and Sebastien Gaudin of The CareVoice dive into the rapidly evolving world of embedded health within the insurance sector.
They discuss how integrating health services directly into the digital lives of their customers create seamless experiences that go beyond policy management. Through a user-first approach, they’ve built a platform that not only engages customers but also foster long-term relationships. The key to their success? Speed, flexibility, and personalization that speak directly to the end user.
Building flexible, scalable platforms that can be deployed quickly and adapted easily is essential to stay competitive for insurers. As digital health becomes central to the insurance value chain, the future lies in systems that are fast to launch, simple to manage, and built to evolve—always with the end user at the core.
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