DiscoverExperience This!EP151: Soliciting, Scoring, and Scaring!
EP151: Soliciting, Scoring, and Scaring!

EP151: Soliciting, Scoring, and Scaring!

Update: 2022-02-08
Share

Description

Learn about how NOT to get someone’s attention in a first email, an in-depth review of Net Promoter Score, and when your phone is listening to the people around you.

Bite-Sized Delight From the Episode:

CX Begins BEFORE Someone Becomes a Customer - Any interaction with a prospect (even a cold email outreach) starts to establish the future customer experience. Don't miss the chance to be remarkable and set the right tone for interactions you'll deliver in the future.

Make Sure You Use Net Promoter Score the Right Way - Fred Reichheld's newest book "Winning on Purpose - The Unbeatable Strategy of Loving Customers" shows that when used properly, NPS scores are still a valuable way to enhance your customers' experiences and improve your bottom line.

Listening to Your Customers Can Be Creepy - Using technology to listen to your customers' private conversations and then feed them targeted promotions can easily produce a negative experience.

Are You Looking for Things We Referenced?

Winning on Purpose - The Unbeatable Strategy of Loving Customers - by Fred Reichheld

Rate and Review The Experience This! Show

Experience This Show! - past episodes

Learn more about the Experience This Show and the hosts: 

Joey Coleman
https://joeycoleman.com/

Dan Gingiss
https://dangingiss.com/

Comments 
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

EP151: Soliciting, Scoring, and Scaring!

EP151: Soliciting, Scoring, and Scaring!

Joey Coleman & Dan Gingiss