DiscoverExperience This!EP152: Wishes, Orders, and Courtesies!
EP152: Wishes, Orders, and Courtesies!

EP152: Wishes, Orders, and Courtesies!

Update: 2022-02-15
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Description

Learn about a simple way to recognize your customers, a doctor engaging his patients to improve the office experience, and breaking down President Biden’s executive order on customer service.

Bite-Sized Delight From the Episode:

Don't Miss the Chance to Wish Someone Happy Birthday - Every customer has a birthday - but few businesses make the time to acknowledge their customer's special day and create a little moment of delight in the process.

When In Doubt, Ask Your Customers - Dr. Ryan Stewart asked how to improve the design of his gynecology office and got fantastic suggestions from thousands of people - just because he asked.

Even the Federal Government Cares about Customer Experience - A new Executive Order from President Biden details specific actions the Federal Government is taking to enhance the experience of every citizen.

Are You Looking for Things We Referenced?

Dan's Birthday Wishes

Dr. Stewart Wants Your Suggestions for His Office

An Executive Order on Transforming Federal Government Customer Experiences

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Experience This Show! - past episodes

Learn more about the Experience This Show and the hosts: 

Joey Coleman
https://joeycoleman.com/

Dan Gingiss
https://dangingiss.com/

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EP152: Wishes, Orders, and Courtesies!

EP152: Wishes, Orders, and Courtesies!

Joey Coleman & Dan Gingiss