EPISODE 10: Coming up with plan A, B, C, D and E with Dr Rebecca Zhi Herbert Silver Award Winner of Customer Experience in the Crisis category at the UK Customer Experience Awards.
Donna catches up with Dr Rebecca Zhi Herbert, founder and the Academic Director of Wisdom Spring Education. As Silver winner of the UK Customer Experience Awards for Customer Experience during the Crisis, and finalist of the Great British Entrepreneur Awards, 2020 has certainly been an eventful year for Rebecca and her team!
Originally from Wuhan, China, As a highly respected and Chinese/British education expert based in the UK, Rebecca set up Wisdom Spring Education in 2014 to help families in China to give their children an outstanding British education.
Since this time she has ensured children from the ages of 10 - 18 can safely and securely travel between the countries for their education and thrive in the schools and universities they attend.
However, in 2020 when the Covid-19 pandemic hit the UK, Rebecca was ahead of the game, having been aware of the outbreak in her hometown months earlier. In today’s podcast, I welcome Rebecca to tell us her incredible story of how the pandemic impacted on her business and the children and families she was working with, and how this has resulted in a new educational journey for both her students and her business.
Donna O'Toole is CEO of August, she has had the pleasure of supporting entrepreneurs, business leaders and teams to win the most prestigious awards in the world. Seeing first-hand how receiving awards and recognition has motivated teams, solved problems, supercharged brands and raised their profiles, helping businesses to grow and do even more good things for their employees, their industry and their community.