EPISODE 6: The ONE thing you can do now to create an award-winning customer experience with Ian Golding, Global Customer Experience Specialist and Chairman of the Customer Experience Awards.
Donna chats with Mr. Customer Experience himself, Ian Golding. Talking everything CX, Ian shares his journey into the world of Customer Experience, his stories of CX nightmares and examples winning CX strategies, plus Ian discusses the businesses who are winning in 2020 through their CX, and the effects of winning Customer Experience Awards
Ian Golding is a Certified Global Customer Experience Specialist, internationally renowned speaker and influencer in Customer Experience, and he is the Author of Customer What? The Honest and Practical Guide to Customer Experience. Ian is a founding member of the Customer Experience Professionals Association (CXPA) and was the first person in the world to be a certified to teach the Certified Customer Experience Accreditation (CCXA). Plus he is host and chair of judges for the UK Customer Experience Awards and International Customer Experience Awards.
Donna O'Toole is CEO of August, she has had the pleasure of supporting entrepreneurs, business leaders and teams to win the most prestigious awards in the world. Seeing first-hand how receiving awards and recognition has motivated teams, solved problems, supercharged brands and raised their profiles, helping businesses to grow and do even more good things for their employees, their industry and their community.