Early Resolution

Update: 2021-01-21

Description

The HEAL program defines resolution in several ways. Resolution can mean developing an understanding of how the clinician is coping with the aftermath of a harm event and offering support if needed. Early resolution can happen by conducting an early expert review of the adverse outcome to determine if the standard of care was met. This review helps to frame the conversation between the care team and the patient/resident and their family. Resolution also means letting our customers know that they can communicate, along with guidance on what and how they should communicate.

Comments

In Channel

Caring for the Caregiver in the Era of a Pandemic (Part 1)

2020-09-1011:21

Caring for the Caregiver in the Era of a Pandemic (Part 2)

2020-09-1016:03

Communicating with Leadership and Peers (Part 1)

2020-09-1013:56

Communicating with Leadership and Peers (Part 2)

2020-09-1014:52

Harm Events and Communicating with Patients

2020-09-3020:35

What's the Reality and What to Expect: Recap and Commentary by Constellation's Chief Medical Officer, Dr. Laurie

2020-10-0715:59

A Better Way Forward: Constellation’s Journey to HEAL (Part 1)

2020-10-2815:56

A Better Way Forward: Constellation’s Journey to HEAL (Part 2)

2020-10-2814:52

A Tale of Two Harm Events

2020-10-2816:11

Finding Support from Peers

2020-12-0222:42

Communicating After Harm Events

2021-01-0617:41

Peace of Mind from Early Case Reviews

2021-01-1317:20

Early Resolution

2021-01-2114:12

Why Culture Matters

2021-02-1212:23

Closing the Loop

2021-02-2615:43

Where to Start

2021-03-1818:16

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Early Resolution

Constellation

Early Resolution