Embracing Efficiency: Sasha Ilyukhin on Tetra Pak's 'Shift Left' Journey and Its Impact on Service Excellence
Update: 2024-01-16
Description
A lot of service organizations are embracing the shift left approach, which is essentially the process of moving resolutions closer to self-service to minimize equipment downtime and improve customer satisfaction. On today’s episode of Service Intel, we are joined by Sasha Ilyukhin from Tetra Pak to discuss Tetrapak’s shift left journey, specifically what drove them to embrace the approach, the execution, and the success that shifting left has had on their business.
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