Empathy | "Family Business" ... makes no sense!
Update: 2025-10-05
Description
Cause #12
In this episode, I explain the relevance of Empathy (and lack of Empathy) as a common cause of family business conflict, and talk about how to use Empathy to help prevent, manage and resolve conflict.
Most family business conflicts are rooted in emotional causes, rather than financial demands - so the highest likelihood of getting a good resolution requires effective emotional responses before anyone tries to address rational issues. Empathy is the foundation of all effective emotional responses.
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