Enterprise conversational automation with Derek Roberti
Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation in the enterprise for automating service delivery.
We chat to Derek about:
- Cognigy and its history
- Democratising AI
- The need for market education
- The balance between technical capability and ease of use in conversational AI tools
- Marrying conversational AI with Robotic Process Automation (RPA)
- Whether conversational AI tools will converge
- How and if we'll see conversational automation within voice assistants
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