DiscoverVUX WorldEnterprise conversational automation with Derek Roberti
Enterprise conversational automation with Derek Roberti

Enterprise conversational automation with Derek Roberti

Update: 2021-02-22
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Description

Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation in the enterprise for automating service delivery. 

We chat to Derek about:

  • Cognigy and its history
  • Democratising AI
  • The need for market education 
  • The balance between technical capability and ease of use in conversational AI tools
  • Marrying conversational AI with Robotic Process Automation (RPA)
  • Whether conversational AI tools will converge
  • How and if we'll see conversational automation within voice assistants

Links

Visit Cognigy.com

Connect with Derek Roberti on Linkedin



See acast.com/privacy for privacy and opt-out information.

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Enterprise conversational automation with Derek Roberti

Enterprise conversational automation with Derek Roberti