Ep 34 – Live from INFOCUS 2024 – Requesting Enhancements
Description
In this lively episode of The JDE Connection recorded live at INFOCUS 2024, hosts Chandra Wobschall and Paul Houtkooper, along with guest Jim Callan from Oracle Support, delve into the intricate process of managing enhancement requests within JD Edwards. They outline a clear three-step process for logging enhancements. The episode also touches on distinguishing bugs from enhancements, the necessity of thorough knowledge documentation, the importance of gathering votes through the Quest Special Interest Groups (SIGs), and the pivotal role of support teams in understanding customer needs.
03:34 Three-step process
04:35 Entering an enhancement with Oracle
12:13 Entering an enhancement with Quest
14:40 Participating in SIGs and voting on enhancements
32:15 Midwesternism
Resources:
JDE Edwards Bug Monitoring: https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=389968747554982&id=1446784.2&_adf.ctrl-state=1bsoxmi9ag_52
Quest Enhancement Tool: http://cloudnnf.questoraclecommunity.org/questenhancementtool/
United States
