Ep 36 - What Families Look for in an Airbnb: A Guest’s Perspective with Catharine
Update: 2025-06-30
Description
This week on Airbnb Superhosts Down Under, we welcome Catharine, a seasoned Airbnb guest, devoted mum of two, and a voice every host should hear. With more than a decade of travel experience using Airbnb, Catharine shares what truly matters for families when booking a stay—from the small comforts that make a space feel like home, to the subtle touches that turn first-timers into repeat guests.
🎙️ In this episode:
- What families prioritize when choosing Airbnbs over hotels
- The emotional impact of thoughtful amenities like toys, kids’ cutlery, and practical layouts
- How Catharine’s daughter chose a familiar Airbnb over a birthday party
- Why smart locks and check-in simplicity can shape a guest’s first impression
- Dealing with “too much charm” — when quirkiness affects function
- Balancing honest reviews with empathy: how guests really think
This episode offers a refreshing flip of the mic—putting the guest’s voice front and center to inspire better hosting.
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