Ep #4 | Building Credibility & Trust as a CSM
Update: 2023-11-15
Description
Join us for an engaging conversation with Jack Hilbrich from Drift as we explore the world of CSMing. Jack shares his proactive strategies for building trust and credibility, emphasizing the role of data-driven decision-making and cross-functional collaboration.
Discover the importance of empathy and quick rapport-building in CSM, and how Jack maintains a balance between professionalism and an informal, enjoyable approach. Whether you're new to CSM or a seasoned professional, this episode offers valuable insights and actionable strategies to elevate your success as a Customer Success Manager.
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