In this episode, we have the pleasure of talking with Ricardo Araújo, who once held the role of Global Community Director at OutSystems. Ricardo's tech journey began 25 years ago when he first stepped into the world of software development. What's even more fascinating is that he started learning to code at the tender age of 10. 

In 2008, Ricardo's story took a significant turn when he joined OutSystems, an experience that eventually propelled him into the position of Global Community Director. During our conversation, Ricardo shares captivating insights into the ground-breaking initiatives he and his team undertook at OutSystems. This includes setting up remote development centres and professional services across the globe, scaling up the training team, and his instrumental role in nurturing and expanding the OutSystems community. 

Ricardo delves into the specific strategies that fuelled the rapid growth of the OutSystems community on a global scale and how trust and engagement were cultivated in this space. He also opens up about the personal significance of his work, recounting memorable career moments that left a substantial positive impact.

Additionally, Ricardo talks about his current role as a key advisor and consultant, where he helps companies achieve their business goals. He generously shares invaluable advice for companies looking to revamp their customer success processes and enhance the overall customer experience. Ricardo's journey and wisdom provide a captivating and informative episode that's sure to resonate with our listeners.

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