Ep. 11 | Should I Respond to Negative Reviews on Social Media or Review Sites?
Description
You just got a 1 star review for your business. Someone went onto your Google My Business page or maybe a popular review site for your industry, and gave you a 1 star review with some pretty harsh feedback you weren't expecting.
Now the whole world can see that review and you're not too happy about it, right? But now you are between a rock and a hard place. Do I hide from it? Do I respond?
In this episode of solving inbound, we answer the question "Should I respond to negative reviews on social media or online review sites?"
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Additional Resources:
Course on Managing Your Reputation and Reviews: https://app.impactplus.com/courses/managing-your-reputation-and-reviews-in-today-s-marketplace/course-overview-35/539
Statistics on responding to online reviews: https://www.brightlocal.com/research/local-consumer-review-survey/?SSAID=314743&SSCID=61k4_thjs3
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