Ep. 126 - Conversational Intelligence with Nicklas Balboa
3 Key Points:
- Conversational intelligence helps us understand how our brains and bodies interact to create our experiences and how we can learn to control our experiences.
- The Conversational Intelligence Matrix describes three levels of conversation: transactional, positional, and transformational.
- In order to improve CIQ, an individual must begin recognizing reality gaps, asking more questions of others, and letting their guard down.
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