We've said it and we stand by it: modernization is a must. But change involves more than your technology. How do you get your teams up to speed so they can support your new software effectively? Joining us to spin his own team’s transformation tale is Mark Gould, Chief Technical Offer for Spindlemedia. Mark talks about the process of developing his team at the same time as updating their core tax-office software, covering juicy, people-centric topics like individual empowerment, remote challenges and opportunities, documentation and automation, and getting buy-in on new technology. He also goes into the actual business benefits of their team-building efforts and highlights the perks of having such savvy coaches along the way (#humblebrag).