In this episode, Becky Nallon, Taproom Supervisor at Double Barrelled, discusses their role at the brewery, which they joined almost three years ago.

Becky explains their responsibilities as taproom supervisor, including managing the team, running events, and ensuring smooth operations. They highlight the joy of introducing customers to new beer styles and broadening their horizons beyond their usual preferences.

Becky shares how the learning process and support for staff has been key in helping them to work more effectively as a team and best serve their customers.

Becky also notes the impact of Double Barrelled’s beers being sold in supermarkets like Waitrose, John Lewis, and Tesco, which has drawn visitors from further afield, including London.

This extract is from the My Local Marketer podcast, you can listen to the episode on your preferred podcast platform, or on the episode landing page: https://mylocalmarketer.co.uk/podcast/48/

TIME CODES

00:00 Greeting

00:36 Introduction to Becky

01:09 What Becky’s role involves

02:29 Broadening people’s horizons with beer

03:27 The learning process

06:57 How everyone at Double-Barrelled works effectively together

07:55 Becky’s photography background

09:13 The Arts scene in Reading & Double Barrelled’s role

10:20 Double Barrelled’s tours

11:24 Double Barrelled’s audiences

12:30 How access to supermarkets has opened Double Barrelled to other audiences

14:40 Challenges Becky has faced

16:17 Look after your staff and they look after customers

17:27 Final thoughts